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Refund Policy


If you are not fully delighted with the products that you purchased from Acupuncture Media Works, please follow our Return Policy guidelines.

We allow 30 days to return products for credit, exchange, or refund. In order to receive full credit within the 30 day period, products must be UNOPENED and in "sellable" condition. Personalized items, digital files, PowerPoint Presentations and software are NOT returnable, and cannot be refunded. Shipping & handling is excluded.

1. If you are returning merchandise because you are not completely delighted please let us know by calling our office at 1-866-696-7577. Please carefully repackage the merchandise in the original packaging materials using a traceable, insurable carrier to return the items to us: for example, United States Post Office with insurance or UPS with a tracking number. As a customer, you are liable for merchandise until it is received by us in its original condition. Upon receipt and inspection, your account will be credited or you will be issued a refund check or a credit will be applied to your credit card.

2. Returning damaged merchandise: For complete instructions on returning damaged items, please call our office at 1-866-696-7577. Please save original packaging so that the liability for the damage may be assessed by the shipping carrier. The carrier may require inspection of the packaging material and shipping container before return is possible.

You CANNOT use any purchased products, brochures or e-forms as downloadable forms on your personal website. They are for printing and copying purposes only.